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Our Return Policy
Our mission is to satisfy our customers every time. The range of latest, trendy and impeccable products at leatherjacketz arrive within the given time. If there is any damage or doesn’t meet your expectation you can begin the return process.
Our easy return or exchange policy allows the customers to return/ exchange products for up to 30 days starting from the date when the product was delivered.
The return policy is applicable when
There is no alteration of the product by the buyer.
If the tags are attached to the product
If the product is in original condition unused and undamaged.
The complaint about the product is from our end. We will make the exchange to satisfy you.
Refund Policy
If you have faced any issue regarding the wrong shipment or change in color, size or design then feel free to contact us via mail at help@leatherjacketz.com. Click your product’s picture and send us, and make sure you mention the issue properly. But also keep in mind that this refund policy is not applicable to customized items.
REFUND OPTIONS
Buyers will be reimbursed in the same method of payment used to pay for the item.
Money Back (Same method used to pay, whether Debit/Credit Card payment)
Return Exchange
Notice
After the product is shipped if you find any dissimilarity, defect, or damage in it you can let us know within 3 days. Otherwise, we would fail to offer to resolve the issue after the mentioned time.
Easy Returns
Customers can easily return the defective item within 30 days of purchase globally.
Color
There may be a slight change in the color of the product due to the difference in the screen resolution.
Postage and Packaging
If you desire to return or exchange please write to us at help@leatherjacketz.com. Before returning the product make sure that you are sending the merchandise to the right location.
Restocking Fee
At Leatherjacketz, if the customer desires for product return they are more likely to bear the product return shipping cost and 10% restocking fee.
Cancellation of Order
In case of order cancellation product can only be shipped if a customer requests before the product has been shipped. After the product is dispatched customer can apply for the return process. Please note: Refund will not be given who refuse to accept the parcel.
Exchanges
If you want to exchange the size of the item with any other product or a different size than the one you ordered then you must contact our support team.
Sizing
For correct sizing, we offer size selection assistance and detailed size charts. If you are not satisfied with the size you can reach our customer support team through email or social media platforms.
Sizing Assistance
If you wish to buy the product in two different sizes then get our assistance through chat support or email.
Looking to Return or Exchange?
Need a return or exchange? We’ll assist you right away. To get started send us your order number which you can find in your order confirmation email.
Still have questions?
Send us an email: help@leatherjacketz.com
Or
Call us at : +18334562369