Refund Policy
At Leather Jacketz, we value our customers. We ensure a confident and reliable shopping experience. Considering the fact that things do not go as expected sometimes, we designed a smooth Refund Policy. Providing you with integrity and peace of mind, it earns us your satisfaction.
Easy Returns Within 30 Days
In case you’re not happy with your purchase, you may return the product and get a full refund within 30 days of delivery.
No Restocking Fee
We impose no restocking fees on return items.
Incorrect Item Shipped
In case you find that you’ve not received the item you ordered, contact our team via [email protected] with the photos of the incorrect item we shipped.
Change of Mind
Contact our customer representatives if you change your mind after purchasing. We offer effective 30-day product exchanges after delivery.
Cancellation after Order
You may request order cancellation within 24 hours of placing your order.
- Please note that we will assist you with all we have only if the order has not been processed yet.
Never Arrived
You may request a full refund if your order fails to arrive (according to the tracking details).
Contact our Customer Support Team within 30 days to initiate your refund process.
Damaged or Defective Items
We suggest a complete inspection of the delivered item upon arrival. In the event you find your product damaged or defective, contact our team so that we may provide you with the best of our assistance.
Initiate the process by contacting us via [email protected] with your order details, a clear description of the damage, and supporting evidence such as videos and photos.
Faulty Manufacturing
You’re entitled to report your problem if your product is not working properly due to faulty manufacturing. Just remember that you have 30 days following delivery to report your concern.
Quick Refunding Process
Claim your refund request via email at [email protected].
- Once we receive and inspect your returned item, we will let you know of the reimbursement via email if it’s approved or not.
- If approved, you’ll get your refund automatically within 7 business days via your original payment method.
- Keep in note that your card provider or bank may take some extra time in processing your refund. It may take a delay.
- If more than 10 business days have passed and you’ve not received your refund yet, please reach out to our team via [email protected].
How to Initiate a Refund?
File a refund claim by contacting us through email.
What Supporting Details are Required for a Refund?
Please provide us with all supporting details to process your refund. These include your order number, date of purchase, reason for your request, and proof of claim, such as photos and videos.
Changes to Policy
We reserve the right to change or modify this policy in the event of any reason. These amendments will take effect as soon as they are posted on the website.
Customer Support
We appreciate you choosing us as your reliable shopping partner. Committed to providing you with the best, our supportive Customer Team is ready to assist with your concerns. Feel free to reach out to us if you have any issues regarding returns, refunds, or any order-related matters.
Contact Us
Contact our team with your concerns via
Business Name: Leather Jacketz
Address: 5433 Altamira Dr, Orlando, FL 32819, USA
Email: [email protected]
Phone: +1 (321) 770-3456
Working Hours: Monday–Friday, 9:00 AM – 6:00 PM ET